Shipping & Returns

Return Policy & Shipping  


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Mango Aire Global Return Policy

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. Mango Aire will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Mangoaire.com. While most sellers offer a returns policy equivalent to MangoAire.com some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.

Third-party sellers must either provide a return address within the United States, or country of seller, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file a claim with MangoAire.com to seek help with your return by sending us a email at customer@mangoaire.com

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover your refund.

 

Computers and Electronics

  • New desktop, laptops, or tablets purchased from MangoAire.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • MangoAire.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace sellers are subject to the returns policy of the individual vendor.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase any valuable information completely.

Fine Art

  • Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
  • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
  • Any Fine Art item returned without original documentation will be rejected.
  • Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
  • Before sending a Fine Art return, photograph the item for your records.

Mattresses

  • Mattresses in original packaging are returnable.
  • Unboxed, expanded, and full size mattresses are not returnable. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment.
  • Contact the manufacturer or seller directly for product registration and warranty related information.

Gift Cards

  • Gift Cards are not returnable after purchase (except as required by law).
  • For more information about Gift Card limitations, see MangoAire.com Gift card terms and conditions.

Pet Food

 

  • Pet food and similar products are not returnable to MangoAire.com neither to sellers, but may be refundable.

Software and Video Games

 

  • Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Popular Questions

How long will it take to get my refund?

Once your returned goods are received by us, it usually takes 3-5 working days (depending on your card issuer) for the refund to appear in your bank account if your purchase was made in the last 6 months. However, this can take up to 14 days. If your product was ordered over 6 months ago it can take up to a month to receive your refund. If you paid using Paypal, this is usually refunded the same working day, however it can take up to 3-5 days.
 

 

 

Contact Us

   +1 (877) 315-8654

  customer@mangoaire.com

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